Other Services
Customer Service
3602 West Wheelhouse Road
Milwaukee, WI 53208
Normal office hours: Mon through Friday, 8:00am to 4:30pm CST
Phone: 414-755-0040 (ask for Service Dept.)
Fax: (414) 755-0041
E-mail: service@taylordyno.com
Taylor Dynamometer is dedicated to providing the best service in the industry. Our staff of qualified dynamometer professionals is eager to assist you and is standing by.
Excerpt from the Taylor Dynamometer Mission Statement:
Creating customer satisfaction is our single most important responsibility to ensure the long-term success of our company. The profits that result from customer satisfaction are reinvested for the advancement of our products, services, customers, employees and shareholders.
The following services are offered to assist customers with their Taylor Dynamometer engine dynamometer or chassis dynamometer systems:
Unlimited Phone, Fax and E-mail support: Provided free of charge to all owners of Taylor engine dynamometer or chassis dynamometer products.
Onsite Service Support: Customers can arrange for services to be provided around the clock to minimize negative impacts on their testing requirements. Services can be arranged during off-shift hours and weekends when the dynamometer test cells are not in use. Our qualified team of Customer Service Representatives is prepared to visit facilities worldwide.
Onsite Calibration Services: The system is operational but suspected to be providing inaccurate information or the customer has established routine calibration intervals. A Taylor Dynamometer Customer Service Representative will arrive at your facility to verify proper operation of the chassis or engine dynamometer system and check/calibrate all input channels.
Fully-Stocked Spare Parts Inventory: We are continually monitoring our inventory and turnaround times for all critical components to allow for overnight delivery of parts required for repairs. Customers may perform repairs themselves or arrange for the services through the Taylor Dynamometer Customer Service Department.
Full Service Repair/Remanufacturing Center: Our in-house repair and remanufacturing capabilities provide quick turnaround on all dynamometer/component repairs. Did you know that we can remanufacture existing older Taylor Dynamometer equipment to like-new condition?
Software Services: Our professional and courteous Customer Service Representatives can assist with restoring systems should a system problem occur. Most of the time, one phone call to Taylor Dynamometer can put you back on track. Additionally, we can assist you with system upgrades if test requirements change.
Engineering Services: Taylor Dynamometer can provide customers with a wide range of engineering services to meet their needs. Contact us to discuss your requirements or application.